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Data Privacy Policy

Information on data processing according to Art. 13 and 14 General Data Protection Regulation (GDPR)

We care about the protection of your personal data and your privacy. For this reason, we will inform you in the following about our handling of your personal data, in particular for what we process your personal data, to whom we transmit them and the data protection claims and rights to which you are entitled. When we subsequently talk about data, we mean your personal information. This is all the information that identifies you as a person, directly or indirectly.

Please read the following information carefully.

About this Policy

This policy explains when and why we collect personal information, how we use it and how we keep it secure and your rights in relation to it. We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you. We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website ( regularly for any amendments (but amendments will not be made retrospectively). We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. For the purposes of the GDPR, we will be the "controller" of all personal data we hold about you.

Who is responsible for data processing?

The responsible controller is:

MED-EL Elektromedizinische Geräte Gesellschaft m.b.H.
Fürstenweg 77a
6020 Innsbruck
Tel.: +43 5 77 88

The responsible data protection officer can be contacted directly


MED-EL Elektromedizinische Geräte GmbH
attn. Datenschutzbeauftragter
Fürstenweg 77a
6020 Innsbruck

Which data are being processed and from which sources does this data come from?

We process personal data that we receive from you in the course of the business relationship. In addition, we process personal data that we receive from third parties and/or public accessible sources (e.g. business register, register of associations, country register, press, media) in a permissible manner (e.g. for the fulfillment of orders / contracts, fulfillment of legal obligations or consent granted by you).

Your personal data includes in particular:

  • Name
  • Contact information including e-mail address and phone numbers
  • Demographic information such as postal code, geographic location, preferences and interests
  • Data for direct invoicing to health insurance companies (STIWELL rental)
  • Data for the individual configuration of your STIWELL device
  • Further information that is needed to provide our services
  • Other information relevant to market research studies
  • IP-Address
  • Usernames and Passwords for protected areas of the website
  • For job applications, in addition to name and contact details, the personal data you provide, training, further knowledge and qualifications, earlier employers and sent documents such as CV, certificates, etc.

For what purposes and on what legal basis is your data being processed?

We process your personal data in accordance with the data protection regulations (GDPR and the Data Protection Act (DPA) in the current version).


You can use our online learning management system containing information, webinars, programs, and courses on our products and services. To register, you have to provide the following data to us: name, e-mail, address, city, country, profession, and organisation. The Academy also collects online learner behaviour and progress metrics to provide insight into learning experience and proficiency.

Registration and use of our Academic online learning management system.

Legal basis:
Performance of a contract – Art. 6 (1) lit. b) GDPR

User Account/Registration (access to non-public information)

You can access nonpublic information (i.e. software downloads, additional services e.g. eLearning, webshops) by registering on our website. For Authentification to access nonpublic or personalized Services MED-EL uses the Auth0 software component which requires the transfer of your email address and password for a secure Login process. See and for more information.

Your contact information (Address, Company, Email, Password) is required by MED-EL to verify your identity and to fulfill the requested services or contracts.

Legal basis:
Consent - Art. 6 (1) lit. a) GDPR; performance of a contract - Art. 6 (1) lit. b) GDPR

Contact Forms

You are able to contact MED-EL (e.g. requests about products, support, workshops, etc.) by filling out our contact forms. The contact is normally made by e-mail, if a phone number is given by phone.

When submitting the contact form your data of the contact fields ((academic) title, name, occupation (e.g. company/organization, department), telephone, address (street, house number, city, zip code, region, country), e-mail, your request (topic, message), interests regarding a workshop (e.g. desired contents, topic and other comments, number of workshop participants)) are processed.

Answering/assisting you with your request

Legal Basis:
Consent – Art. 6 (1) lit. a) GDPR

Newsletter and Mailings

When contacting us, you can subscribe to our newsletter and mailing lists to obtain information about our products and services. The following data will be used: title, name, institution/organisation, email, country, evaluation of user behaviour (i.e. opening e-mails, clicking on links).

You can unsubscribe anytime ("opt-out"). A link is included in each newsletter.

We distribute our newsletter with the service provider "MailChimp". Mailchimp is a service of the US-based Rocket Science Group, LLC, 675 Ponce de Leon Ave NE #5000, Atlanta, GA 30308, USA. Information on Data Privacy.

Mailchimp is certified under the Privacy-Shield-Framework which guarantees compliance with European data protection requirements. The provider can use your data in pseudonymized form, i.e. without connection to a specific user, to optimize and improve their services (e.g. technical improvement of distribution and display of newsletter, or statistical purposes). The provider will not use your data to contact you or forward your data to third parties.

Information about MED-EL specific topics, products and services

Legal basis:
Consent - Art. 6 (1) lit. a) GDPR and Legitimate interests - Art. 6 (1) lit. f) GDPR

STIWELL rental and sale

If you provide us with personal data for the use of services or for the purpose of contractual performance, you expressly consent to the transmission, processing and storage of this data. We process the data only in the scope required for the provision of a service or the performance of a contract, e.g. we will use your contact data only for communication with you.

Provision of a service or execution of a contract

Legal basis:
Performance of a contract – Art. 6 (1) lit. b) GDPR

Who receives your data?

Within MED-EL Elektromedizinische Geräte Gesellschaft m.b.H., only those departments or employees receive your data, as far as they need it for processing for the corresponding purposes. In addition, commissioned by us processors (IT service providers, printing services, marketing, etc.) receive your data, if they need the data to fulfill their respective performance. All processors have been carefully selected and take appropriate technical and organisational measures to ensure that your data is processed in accordance with data protection obligations and that your rights are protected. Above all, contract processors are not permitted to use your personal data for their own purposes.

With regard to a transfer of data to other third parties, we point out that such a transfer is made only on the basis of a valid legal basis and for pre-determined purposes.


The updating of your personal data takes place primarily on the basis of your direct feedback or change notices to us. However, updating is also possible due to information from third parties or the use of publicly available information.

How long will your data be stored?

We process your personal data, as far as necessary, for the duration of our business relationship (initiation, processing and termination of a contract) as well as in accordance with the statutory storage and documentation obligations arising from the Austrian Commercial Code (UGB) and the Federal Tax Code (BAO) or to assert, exercise or defend legal claims.

In addition, the storage period is also judged by the statutory limitation periods, which may be, for example, under the General Civil Code (ABGB) usually 30 years, in some cases, but only 3 years.

Basically, your data will therefore be deleted after complete execution of the contract, revocation of your consent or your objection, if the storage for the fulfillment of a legal obligation or for the establishment, exercise or defence of legal claims is not required. Further processing will only take place if you have expressly consented to the further use of your data or if we have reserved any further data processing that is permitted by law.

There is the possibility that anonymisation of the data is carried out instead of a deletion. In this case, any personal reference is irretrievably removed, which is why the data protection cancellation obligations no longer apply. In this case, no personal reference can be restored.

Your rights

Under the GDPR you have the following rights:

  • Right of access – Art. 15 GDPR:
    The right to obtain confirmation as to whether or not personal data concerning yourself are being processed, and, where that is the case, access to the personal data;
  • Right to rectification – Art. 16 GDPR:
    The right to obtain without undue delay the rectification of inaccurate personal data concerning yourself;
  • Right to erasure ('right to be forgotten') – Art. 17 GDPR:
    The right to obtain the erasure of your personal data concerning yourself without undue delay;
  • Right to restriction of processingArt. 18 GDPR:
    The right to obtain restriction of processing of your personal data;
  • Right to data portabilityArt. 20 GDPR:
    The right to receive the personal data concerning yourself, which you provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance;
  • Right to objectArt. 21 GDPR:
    The right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning yourself which is based on Art. 6 (1) lit. e) or f) GDPR.

Should you wish to access your information, change your contact preferences, or raise any questions or concerns about this privacy policy or how we handle your personal information, please e-mail or contact our STIWELL office

Although we will strive to address any questions or concerns you may have, if you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.

Is there an obligation to provide data?

As part of the business relationship, you only need to provide the personal information that is required to establish and conduct the business relationship or that we are required to collect by law. You are also required to notify us of any changes in your data. Without this data, we will usually have to refuse the conclusion of the contract or the execution of the contract or an existing contract can no longer be performed and consequently terminated.

Is my data used for automated decision making including profiling?

We do not use automated decision-making according to Art. 22 GDPR.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Cookies and Social Plug-Ins Cookies

A cookie is a small text file that stores Internet settings. Almost every website uses this technology. It will be downloaded from your internet browser the first time you visit a webpage. The next time this website is accessed using the same device, the cookie and the information stored therein will either be returned to the website that created it (First Party Cookie) or sent to another website to which it belongs (Third Party Cookie). This will tell the web page that it has been viewed with this browser before, and in some cases will vary the content displayed.

Some cookies are extremely useful as they can improve the user experience when revisiting a web page that you have already visited several times. Provided that you use the same device and the same browser as before, cookies remember for example, according to your preferences, how to use a page, and tailor the offers displayed to more relevant to your personal interests and needs. Most of the cookies we use are automatically deleted from your hard drive after the end of the browser session ("session cookies"). In addition, we also use cookies that remain on the hard disk beyond the session. This is mainly done to improve the user experience when you visit the website again, by the website can then be adapted to your personal needs and thus loading times can be optimised.

Approval-free cookies

Essential cookies, also called "strictly necessary", guarantee functions without which you could not use this website as intended. These cookies are used exclusively by us and are therefore called first party cookies. They are only stored on your computer during the current browser session. Absolutely necessary cookies: For the login function we have a so-called "session cookie". Without this cookie there is no login and thus no functions behind the login.

Furthermore, such cookies ensure, for example, the functionality of a change from http to https, and thus the compliance with increased security requirements for data transmission when changing pages. Consent for the use of essential cookies is not required.

Cookies requiring approval

Cookies that are not strictly required by law to be able to use the website still perform important tasks. Without these cookies, functions that allow comfortable browsing on our website, such as pre-filled forms, are no longer available. Made settings, such as a language selection cannot be saved and must therefore be queried again on each page. Used first party cookies, including further description:

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"), 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Information about Data Privacy. Google Analytics uses cookies to analyse how users use the website.

Legal basis

Legitimate interests - Art. 6 (1) f) GDPR - Optimization of content and troubleshooting.

You may refuse the storage of Google Analytics cookies by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generating by the cookie and relating to your use of the website (including your IP address) and from processing these data by Google by downloading and installing the browser add-on from this link:

Social Plugins

We also use so-called social plugins (hereinafter buttons) of the social networks: 

  • Clearspring Technologies (AddThis)
  • Google (Google+ Button and Social Widgets, Google Fonts, YouTube Button and Social Widgets)

on the website. When you visit our website, these buttons are disabled by default, ie they do not send any data to the respective social networks without your intervention. Before you can use the buttons, you must activate them with your click. The button will remain active until you disable it or delete your cookies.

After activation, a direct connection is established with the server of the social network. The content of the button is then transferred from the social network directly to your browser and integrated into the website. After activating a button, the social network can already collect data, regardless of whether you interact with the button. If you are logged in to the social network, this can assign your visit to this website to your user account. A social network cannot be assigned to other websites before you have activated the respective button there. If you are a member of a social network and do not want it to associate the information you collect when you visit our website with your stored membership information, you must log out of the social network before activating the social network buttons. We have no influence on the amount of data collected by the social network with its buttons. The purpose and scope of the data collection and the further processing and use of the data by the social network as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy of the respective social networks.


This Policy was last updated in November 2019.